RETURN POLICY
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. Any tampering with the bottom of the products(s) will result in void of the warranty. DO NOT tamper the with the product for any reason.
We do not accept returns for our superfoods catergory , protein powder and all perishables.
If you wish to return your item, we must receive your request within 15 days of the date you received your item.
REFUNDS
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
EXCHANGES
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email support@buchymixafrica.com within 15 days of receiving your product to begin the process. Any tampering with the product (s) will result in void of the warranty. DO NOT tamper with the products for any reason.
RETURN SHIPPING
After you’ve submitted a return request to support@buchymixafrica.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
In some cases we may not need to have the item returned but in the cases that we do, you are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
FINAL SALE ITEMS
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.